One Support

Not only do we implement the best products in your solution we support them also. No need to call multiple help desk or repair centers or customer services lines attempting to get ahold of the right place for the right product, just give us a call! We will gather the proper information and troubleshoot the issue. If we are unable to resolve the issue over the phone or via chat we will open up a ticket/ warranty claim with the solution provider to get the item fixed or repaired. 

We also support your solution via our Authorized Repair Centers scattered across the US. If the support agent is able to find an ARC near you and the product is available to be serviced at the ARC  we will refer you information for repair or service. 

Some solutions require onsite repair or service, and Reids IT have you covered with onsite repairs and service.  If the solution is covered for onsite repair by the solution provider we will do all the scheduling to make sure someone is onsite as soon as possible. If the solution does not include onsite repair we will find a 3rd party contractor licensed to perform the work to bring your solution back online.